Fast Facts

Who are our customers?
- New Zealand Post has been working for New Zealanders since 1840. We do business 24 hours a day, seven days a week.
- Between 500,000 and 700,000 people visit our PostShops each week.
- In the early 1990s our bill payments business relied on just two customers – Land Transport New Zealand and Telecom. Now we process payments for more than 80 organisations.
- We deliver to around 1.5 million homes and businesses, over 200,000 rural addresses and 250,000 private boxes.
- Around 21 million financial transactions are made with New Zealand Post in a year, from re-registering the car to paying a phone or power bill.
- Our Customer Service Centre representatives answer more than 3 million calls a year.
Who works for New Zealand Post?
- Around 17,000 New Zealanders work for the company in some way.
- The figure includes just over 10,000 full and part-time employees as well as employees at subsidiary Datamail, deliverers of unaddressed mail through the Letterbox Channel, courier contractors, Rural Post owner-drivers and those working in retail franchises and Post Centres.
Where do we operate?
- The oldest building we own is the Takaka PostShop - built in 1913.
- The ground floor of the Te Puni Mail Centre in Wellington covers an area of about 1.5 rugby fields.
- The most northerly point to which New Zealand Post provides services is the Te Kao Post Centre in Northland, to the west is Manapouri Post Centre in Southland, to the east is the Pitt Island Post Centre in the Chatham Islands and the most southerly point is Halfmoon Bay Post Centre on Stewart Island.
- In 2007, our first mail centre built using sustainable principles was opened in Hamilton.
- We operate internationally, utilising our range of skills to provide postal consulting, equipment and management expertise.
- We have managed postal businesses in Trinidad and Tobago, Malta and Vanuatu as well as providing consulting services and postal equipment to more than 50 countries" In the last year, we moved 5,400 tonnes of mail, the equivalent of almost an entire 747 airplane fully loaded with cargo every week, to overseas destinations throughout the globe, with a reach that extends to virtually all countries and people in the world.
How much money do we make?
- In the year ended 30 June 2007 our revenue was $1.222 billion and expenses totalled $1.121 billion.
- Our profit in 2006/07 was $70.2 million.
- We paid our sole shareholder, the New Zealand Government, a dividend of $30.8 million.
- Since New Zealand Post was incorporated in 1987 we have paid more than $1 billion in dividends and taxes to the Government.
Over-the-counter services
- We have 986 retail outlets made up of 324 PostShops and 662 Post Centres.
- 1622 outlets sell our stamps.
- More than 140 different payments, to some 80 different agencies, can be made through our retail network.
- In 2006/07 we processed around 21 million financial transactions through our retail network on behalf of the 80 agencies.
Delivering the mail
- We process nearly 1 billion items of mail each year and deliver to some 1.84 million delivery points.
- We employ about 2500 Posties to deliver the mail in our towns and cities.
- Collectively our 535 independent Rural Post owner-drivers travel about 96,000 kilometres daily – covering 565 delivery routes and servicing more than 208,000 delivery points.
- Our on-time delivery of mail is one of the best in the world at 95.5%.
- Each day we process a stack of mail as high as Mt Cook (Aoraki).
- If you lined up all the stamps we produce in a year they would cover the distance from Cape Reinga to Bluff four times.
Banking and payments
- Kiwibank's 100% New Zealand ownership and commitment to good-value banking, convenience and ease of access have proven a strong drawcard
- Since it began operating in 2002, Kiwibank has signed up more than 550,000 customers.
- With more than 300 branches nationwide, operating in conjunction with the PostShop network, Kiwibank hosts New Zealand's most comprehensive banking branch network.
- Kiwibank now has more than 240 branches operating on Saturdays and around 40 open for Sunday trading.
- In 2006/07 Kiwibank launched mobile banking - the first of its kind in New Zealand, allowing customers to access their bank accounts anytime, anywhere.
- In 2007, Kiwibank was recognised as Best Value for Money Bank in the Sunday Star-Times Cannex Banking Awards for the second year running.
Goods distribution
- Express Couriers – New Zealand Post's joint-venture formed with international freight giant DHL in 2005 – has a significant share of the courier and logistics market in New Zealand.
- About 40 million courier parcels are delivered each year through our network. That's 10 courier parcels for every New Zealander, every year.
- Express Couriers’ businesses, operating under the CourierPost, Pace, Contract Logistics, Roadstar and DHL brands, include almost 600 vans and 50 local delivery trucks.
- Our transport network has around 158 trucks that cover 14 million kilometres per year, capable of carrying up to 3.7 million cubic metres of mail and parcel freight. Our road fleet completes more than 2000 separate trips each week.
- In conjunction with Airpost we operate a fleet of eight aircraft, including a Boeing 737 freighter. The fleet flies more than 4000 hours a year, and is capable of moving up to 250,000 cubic metres of mail and parcel freight. The aircraft complete more than 180 flights each week.
Document and information management
- Datamail Group is New Zealand's leading provider of business process solutions. The group comprises Datamail, OSL, OSA, Converga, Communication Arts, Kinetic Vision and direct marketing delivery business Kinetic121.
- Datamail prints nearly 1.5 million documents a day representing approximately 53% of New Zealand's business mail and hosts more than 250 million documents online.
- OSL pioneered the concept of providing outsourced corporate services in New Zealand and is now the premier provider of office services to blue-chip organisations around the country.
- In 2007 Datamail Group acquired the remaining 25% shareholding in Australian company OSA, which specialises in business process improvement.
- Communication Arts provides design, print management and logistics services to its customers, including New Zealand Post. It is the largest independent print management company in New Zealand.
- With the shift towards more targeted, personalised marketing, direct marketing delivery business Kinetic121 was launched in February 2007 following the acquisition of Moore Gallagher in April 2006.
- Our Electoral Enrolment Centre processes 1.5 million enrolments and updates each year.
Current as at 12 September 2007