Here in one place - important information you'll need for doing business with us
The standard terms and conditions relating to the products and services offered by New Zealand Post, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. These can be accessed through the following links and are also available for reference at all PostShops and selected New Zealand Post retail outlets excluding stamp resellers.
These standard terms and conditions for business customers apply when New Zealand Post advises a business customer that they apply, and provides that business customer with a copy of them.
It is your responsibility to make sure you are covered before you send that postal or courier item. Please read this compensation guide to find out more about our conditions of carriage; what compensation is payable for loss or damage to an item; which items are not covered by standard compensation or cannot be sent; what options are available for additional cover; and how to make a claim.
There are some limits to the things you can send through the mail or by courier. Whether you are sending domestically or internationally, it is your responsibility to ensure your item is safe to send and is not prohibited or restricted. Find out more about which items fall into these categories and what your responsibilities are as a sender. In addition, if sending items overseas, you should check the links we have included to New Zealand Customs and country specific restrictions.
We may make changes to these terms and conditions at any time and without notice.
It is important for you to read the terms and conditions of this website together with the terms and conditions governing the products and/or services (see above for the Standard terms and conditions for our products and services) available to you through this website.
We may make changes to these terms and conditions at any time and without notice.
Find out about how New Zealand Post buys goods and services and what sort of purchasing method you should expect when you supply to us. Access our payment terms and our standard terms and conditions for purchasing. It is important for current and prospective suppliers to view this information when supplying to New Zealand Post.
We may make changes to these terms and conditions at any time and without notice.