For any questions and inquiries about New Zealand Post products and services, or general information please refer to Find Answers.
The New Zealand Post Customer Support Centre is open from 8.00am to 5.30pm on weekdays. If you contact us, your inquiry will be answered by a Customer Service Representative within the same working day or the following business day.
Registered Office
Level 12
New Zealand Post House
7 Waterloo Quay
Wellington 6011
| Domestic and International postal inquiries |
| Email |
Submit a question online |
Phone
Local:
From outside NZ: |
0800 501 501
+64 9 367 9710 |
| Postal address |
Customer Service Centre
New Zealand Post
PO Box 39100
Wellington Mail Centre
Lower Hutt 5045 |
| Domestic courier inquires |
| Email |
Submit a question online |
Phone
Local:
From outside NZ: |
0800 COURIER (0800 268 7437)
+64 9 367 9710 |
| Postal address |
Customer Services CourierPost
43 Carbine Road
Mt Wellington
Auckland 1060 |
| Online |
www.courierpost.co.nz |
| International courier inquiries |
| Email |
Submit a question online |
Phone
Local:
From outside NZ: |
0800 736 353
+64 9 367 9710 |
| Postal address |
Customer Service Centre
New Zealand Post
PO Box 90242
Auckland Mail Centre
Auckland 1142 |
Lost, Missing, Damaged items
| Domestic and Outgoing International postal items |
| Email |
Submit a question online |
Phone
Local:
From outside NZ: |
0800 501 501
+64 9 367 9710 |
| Postal address |
Customer Service Centre
New Zealand Post
PO Box 90242
Auckland Mail Centre
Auckland 1142 |
| Online |
Customer Inquiry Form |
| Domestic courier items |
| Email |
Submit a question online |
Phone
Local:
From outside NZ: |
0800 COURIER (0800 268 7437)
+64 9 367 9710 |
| Postal address |
Customer Service Centre
New Zealand Post
PO Box 90242
Auckland Mail Centre
Auckland 1142 |
| Online |
www.courierpost.co.nz |
Careers at Post
If you'd like more information about working at New Zealand Post or if you would like to give us any feedback on our Career Site you're welcome to contact our Recruitment Centre on the numbers below or use the feedback link below:
Addressing for businesses
| Business addressing enquiries |
| Phone: |
0800 501 501
or your Account Manager |
| SendRight™ enquiries |
| Email |
sendright@nzpost.co.nz |
Phone
Local:
From outside NZ: |
0800 804 307
+64 9 367 9710 |
| Postal address |
Manager, Address Accuracy Programme
New Zealand Post
Private Bag 39990
Wellington Mail Centre
Lower Hutt 5045 |
| Online |
www.nzpost.co.nz/addressing |
| Fax number |
+64 4 568 1627 |
New Zealand Post Business Units - key contacts
| New Zealand Post International |
| Phone |
Sales Manager, International
Simon Hayes: 04 496 4309 |
| Email |
Simon.Hayes@nzpost.co.nz |
New Zealand Post Subsidiaries - key contacts
| CourierPost |
| Phone |
National Sales & Marketing Manager
Paul Trotman: 09 367 9603 |
| CommArts |
| Phone |
Creative Director
David Boyd: 04 803 3507
General Manager Client Services
Patrick McKibbin: 04 385 5092
Production Manager
Jim Carter: 09 353 0617
Design Director
Jim Davenport: 09 353 0603 |
| Kinetic121 |
| Phone |
Business Development Manager
Trevor Jellie: 04 5707629
Business Development Team
Chante Betham-Spencer: 09 574 4932 |
| Prezzy Card inquires |
| Email |
prezzycard@nzpost.co.nz |
| Phone |
Transactional inquiries:
0800 450 509
Please note that a phone service fee will apply
General inquiries:
0800 501 501 |
| Postal address |
Prezzy Card
New Zealand Post
Private Bag 39888
Wellington 5045 |
| Online |
www.nzpost.co.nz/prezzycard |
Are you a journalist with a specific enquiry? Call our Communications Group:
| Communications Group |
| Email |
mediar@nzpost.co.nz |
| Phone |
Keith FitzPatrick: +64 4 496 4566 |
| Postal address |
Communications Group
New Zealand Post
Private Bag 39990
Wellington Mail Centre
Lower Hutt 5045 |
| Online |
Media Centre |
| Fax number |
+64 4 496 4479 |
Official information
Official information requests are made under the Official Information Act and usually concern the release of information held by New Zealand Post as a State-Owned Enterprise. Requests for information under the Official Information Act should be directed to the relevant part of the business in the first instance. For additional assistance contact us at oiaofficer@nzpost.co.nz.
Personal information and Privacy
For questions about your personal information that may be held by New Zealand Post, you should contact the relevant part of the business. To report a privacy issue please contact our Privacy Officer at privacyofficer@nzpost.co.nz.
Stamp collecting
Do you have a question about stamp collecting?