International Express Courier

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Compensation, high risk and prohibited items

Before sending mail items around the country, make sure that what you're sending is safe to send and will be covered if the item goes missing or is damaged. Make sure you read our prohibited items guide and our compensation guide for more information.

Terms and conditions

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users' Guide. These two documents are available on this website as part of our standard terms and conditions. They are also available for reference at all PostShops and selected New Zealand Post retail outlets (excluding stamp resellers). Other conditions for credit customers are contained in the terms and conditions provided to these customers when credit was arranged.