International Services - Overview

This guide will explain the services available for sending your item overseas.

We have a choice of international services to make sending items overseas easier for you.

International Courier Services
International Express Label

When you need fast and secure courier delivery worldwide.

  • Delivery to over 220 countries within 1-5 working days*

  • Ideal where speed is vital and/or your items are of high importance

  • Track & Trace from pick up in New Zealand to signature delivery overseas

  • Customs clearance, door to door delivery

  • Compensation for loss or damage up to NZ$2,000. Check out our information on what compensation is payable for loss of or damage to an item; which items are not covered by standard compensation or cannot be sent; what options are available for additional compensation cover; and how to make a claim

  • Items valued over NZ$2,000 but less than NZ$50,000 are classified as high risk but can be sent if additional compensation cover is purchased

When you need cost effective courier delivery.

  • Delivery within 2-6 working days* to the following key destinations: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Malaysia, Netherlands, Norway, South Korea, Spain, Sweden, Switzerland, Singapore, Taiwan, United Kingdom and the USA. Door to door delivery service, including post office boxes and rural areas for no additional cost
  • Door to door delivery service, including post office boxes and rural areas for no additional cost
  • Track & Trace from pick up in New Zealand to signature delivery overseas

  • Customs clearance, door to door delivery

  • Compensation for loss or damage up to NZ$2,000. Check out our information on what compensation is payable for loss of or damage to an item; which items are not covered by standard compensation or cannot be sent; what options are available for additional compensation cover; and how to make a claim

  • Items valued over NZ$2,000 but less than NZ$5,000 are classified as high risk but can be sent if additional compensation cover is purchased

International Postal Services
International Par Avion Air Label International Economy Label

When you require prompt delivery.

  • Delivery to 220 countries in 3-10 working days*

  • Track & Trace for parcels over 2kg to Australia, the United Kingdom, United States, and Japan is available for an additional fee

  • Compensation for loss or damage up to NZ$250. Check out our information on what compensation is payable for loss of or damage to an item; which items are not covered by standard compensation or cannot be sent; what options are available for additional compensation cover; and how to make a claim

  • Items valued over NZ$250 but less than NZ$1,500 are classified as high risk but can be sent if additional compensation cover is purchased

When speed is not as important.

  • 15% off standard International Air parcel rates

  • Delivery to over 220 countries in 10-25 working days*

  • Compensation for loss or damage up to NZ$250. Check out our information on what compensation is payable for loss of or damage to an item; which items are not covered by standard compensation or cannot be sent; what options are available for additional compensation cover; and how to make a claim.

  • Items valued over NZ$250 but less than NZ$1,500 are classified as high risk but can be sent if additional compensation cover is purchased.

Target Delivery Days

Country International Express Courier International Economy Courier International Air International Economy

Australia
(Zone A)

1-3

2-3

3-6

10-15

South Pacific
(Zone B)

2-5

N/A

6-10

12-22

East Asia &
North America
(Zone C)

2-4

4-6

6-10

13-25

UK & Europe
(Zone D)

2-4

5-6

6-10

13-25

Rest of the World
(Zone E)

2-5

N/A

6-10

15-25

*Target delivery times are listed in days and exclude weekends and public holidays. Delivery times shown are for main cities. Delivery to areas outside the main cities may take longer. Delivery times for items that are dutiable, or held in customs may take a little longer.

Sizes, weights, and dimensions

Dimensions for International Air and International Economy letters and parcels

LETTERS

Size Max Dimensions Max Weight Max Thickness

Postcards

130mm x 235mm

10g

 -

Medium

130mm x 235mm

200g

10mm

Large

230mm x 325mm

200g

10mm

Extra Large

260mm x 385mm

200g

10mm

 

PARCELS UP TO 2KG

Maximum Length+Width+Depth Max Length of any Side Max Weight Max Value

900mm

600mm

2kg

NZ$250

 

ROLLS AND TUBES UP TO 2KG

Maximum Length+(Diameter x 2) Max Length Max Weight Max Value

1,040mm

900mm

2kg

NZ$250

 

PARCELS OVER 2KG

Maximum Length+Girth Max Length of any side Max Weight Max Value

2m

1.05m

20kg

NZ$1,500

International Express Courier and International Economy Courier

Maximum Length+Girth Max Length of any side Max Weight Max Value

2m

1.05m

30kg

NZ$5,000 (NZ$50,000 for International Express Courier)

If your parcel exceeds the above dimensions, and/or the maximum weight, New Zealand Post cannot accept your parcel.

Prices

INTERNATIONAL EXPRESS COURIER DOCUMENTS

Weight Australia (Zone A) South Pacific (Zone B) East Asia & North America (Zone C) UK & Europe (Zone D) Rest of World (Zone E)

0.5kg

$20.40

$36.40

$41.70

$42.60

$52.10

1kg

$26.20

$38.00

$52.80

$52.30

$70.40

Prices are zero-rated for GST purposes unless paying by stamps or Automatic Stamping Machines.

INTERNATIONAL ECONOMY COURIER DOCUMENTS

Weight Australia (Zone A) South Pacific (Zone B) East Asia & North America (Zone C) UK & Europe (Zone D) Rest of World (Zone E) Canada

0.25kg

$18.00

N/A

$25.00

$30.00

N/A

$35.00

0.5kg

$19.00

N/A

$30.00

$35.00

N/A

$37.00

1kg

$24.00

N/A

$37.00

$45.00

N/A

$45.00

Prices are zero-rated for GST purposes unless paying by stamps or Automatic Stamping Machines.

NB: Canada is separated out from Zone C for Documents only.

INTERNATIONAL AIR LETTERS

Australia & South Pacific Rest of World
Aerogrammes & Postcards $1.50 $1.50
Medium Letters $1.50 $2.00
Large Letters $2.50 $3.00
Extra Large Letters $3.50 $5.00

Prices include GST

 

INTERNATIONAL ECONOMY LETTERS

Australia & South Pacific Rest of World

Medium Letters

 -

$1.50

Large Letters

 -

$2.50

Extra Large Letters

 -

$4.50

Prices include GST. There is no International Economy letter service to Australia or South Pacific.

Parcel prices

Use the online Rate Finder for parcel price information.

Please note that parcels sent by International Economy Courier, International Air, or International Economy are charged using continuous weight pricing. This means you will pay for the actual weight (determined by New Zealand Post scales) of your item in 10g increments. International Express Courier items are charged by the greater of the volumetric weight or the actual weight. The minimum charge for International Express Courier and International Economy Courier parcels is 500g, and 100g for International Air and International Economy parcels.

How do I calculate volumetric weight for International Express Courier?

Volumetric weight is only applicable to International Express Courier.

Volumetric weight is calculated by multiplying the length by the width by the depth of the parcel and dividing by 6000.

Example
The volumetric weight of a parcel (its size) that is 50 cm long, 40 cm wide and 30 cm deep is:

(50cm x 40cm x 30cm) / 6000 = 10kg

This means that your package's volumetric weight is 10kg. If the actual shipment weighs less than 10kg then the volumetric weight of 10kg applies.

GST

All parcel prices are GST zero-rated. If you wish to use stamps, an automatic stamping machine or digital postage meter as the payment method for your parcel, GST will be added to the indicated price.

Customs information

A Customs Declaration must be completed for each international consignment other than letters. The type of form and detail required vary depending on what service you are using and the size and value of your item. See our Guide to Customs for details.

Click here for information on items that are either prohibited or subject to individual country requirements.

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Any questions?

If you have any questions about our International services please see our Frequently Asked Questions or contact our Customer Service Centre on 0800 501 501.

This information is a guide only and is subject to change.