PO Boxes and Private Bag
The safe and convenient way to have your mail delivered
At New Zealand Post, we recognise that our customers have different needs when it comes to receiving mail. So we offer a range of different PO Box and Private Bag solutions to fit your needs. Some solutions are best suited to individuals and small businesses while other solutions are better suited to large-volume mail users. For a small additional fee you can also arrange with CourierPost for a courier pickup and delivery service.
If you recently received an invoice from us you can renew your PO Box or Private Bag online.
Find out more about our PO Box and Private Bag service:
- Security: You don't have to worry about an overflowing letterbox if there's no one at home or you're away on holiday. With a PO Box, your mail remains under lock and key at all times. If you have a Private Bag, you have the option of using a secure courier service to have the mail delivered to your premises.
- Flexibility: The choice is yours, depending on availability of your preferred option in your area, choose from either a:
- Priority Lobby or Standard Lobby to have your mail sorted and ready for collection when it suits you; or
- Private Bag for higher volumes of mail or a PO Box for lower volumes.
- Convenience: Collect your mail from one of over 680 locations nationwide. Most of our lobbies have 24 hour access or for a small additional fee you can arrange for a courier to deliver your mail.
- Early availability: We aim to have your mail sorted and ready for collection as early as possible.
- Permanence: Having a PO Box or Private Bag means you can keep the same mailing address no matter how many times you may move within the same area.
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|
Time mail available
(some remote lobbies may vary from these times) |
|
Priority Lobby |
Standard Lobby |
Private Bag
High volume
50+ standard letters per day |
6.00am |
9.00am |
PO Box
Low/Medium volume
< 50 standard letters per day |
7.30am |
9.00am |
Is a PO Box or Private Bag best for me?
In summary:
- PO Boxes: If you receive fewer than 50 addressed items of mail per day (excluding parcels), then a PO Box is ideal for you. For added convenience, PO Boxes come in two size options - small and large.
- Private Bags: If you receive more than 50 addressed items of mail per day, then a Private Bag is the best solution. Private Bags are available from a limited number of lobbies and Private Bag mail is sorted five days a week.
Please check availability of these services with your local New Zealand Post outlet.
Priority Lobby or Standard Lobby?
- Priority Box/ Bag Lobbies are available at most of our major mail centres. In a Priority Box Lobby, mail to your PO Box will be sorted and ready for collection from 7.30am each day and 6.00am for Private Bag customers.
- Standard Box/ Bag Lobbies are available at over 680 sites nationwide. In a Standard Box Lobby, mail to your PO Box or Private Bag will be sorted and ready for collection from 9.00am each day. Contact your local New Zealand Post retail outlet for availability in your area or call our Customer Service Centre on 0800 501 501.
Courier pickup and delivery
If it's more convenient, CourierPost can arrange to pickup and deliver your mail to you for a small additional fee. Please call CourierPost customer services on 0800 268 7437 to discuss the options.
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Our prices are based on the type of service you use. We charge our PO Box and Private Bag fees annually.
The first year's fee is due at the time you arrange to start using the service. Thereafter we will invoice you annually. The annual renewal fee can be paid online, or by mail, or in person at one of our New Zealand Post retail outlets or by calling our Customer Service Centre on 0800 501 501.
All annual fees list below include GST.
PO Boxes
| Lobby Type |
5 Day Sort
Small Box |
6 Day Sort
Small Box |
5 Day Sort
Large Box |
6 Day Sort
Large Box |
| Priority |
$130.00 |
$150.00 |
$180.00 |
$230.00 |
| Standard |
$115.00 |
$135.00 |
$165.00 |
$215.00 |
Private Bags
| Lobby Type |
5 Day Sort |
| Priority |
$300.00 |
| Standard |
$300.00 |
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Save even more on your postage costs when you use ParcelPost™ PO Box Priority to send or have delivered, documents or parcels up to a maximum weight of 5kg, to a New Zealand Post PO Box or Private Bag. This priority service offers a next working day delivery target (FastPost) at a Standard Post parcel price and a choice of two plastic postage included envelope sizes (C5 and Foolscap).
The PO Box and Private Bag terms and conditions are available on this website and at any New Zealand Post retail outlet, excluding stamp resellers.
How do I get a PO Box or Private Bag?
Visit your local PostShop, New Zealand Post retail outlet or Box Lobby and:
- check the availability of PO Boxes and Private Bags in your area;
- read the PO Box and Private Bag terms and conditions;
- complete a PO Box and Private Bag application form;
- show an acceptable form of certified identification (Driver Licence, Passport, Community Services or Superannuation Card, HANZ 18+ Card); and
- pay the applicable annual rental fee.
Note: Business applications also require a letter of authorisation on business letterhead.
If you need to transfer your PO Box or Private Bag to another location, please talk to the staff at the Box Lobby in which your box or bag is currently located.
New Zealand Post offers a Redirection service to make sure your mail follows you when you move home or change your postal address, making sure that someone else doesn't receive your mail. You can redirect your mail to almost anywhere in New Zealand and overseas - and you can choose to redirect it permanently or temporarily.
If you would like any further information:
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