Poste Restante is an inexpensive service for overseas visitors so they can receive letters and parcels from family and friends while travelling around New Zealand.
The Poste Restante service provides customers with:
- a location to hold mail until they are ready to collect it
- a facility to redirect mail
- a facility to leave messages, and
- storage facilities for parcels to be collected when ready.
Poste Restante locations can hold letters (including small parcels up to 2kg) for overseas visitors for up to three months at no cost.
The cost for a domestic redirection of Poste Restante mail is $7.00.
The cost of an overseas redirection will depend on the service required (ie International Air or International Economy) and the international zone it will be sent to.
Note: We cannot redirect mail to a hotel, motel, motorcamp or boarding house.
Poste Restante locations can hold parcels up to 2-30kg for overseas visitors for up to three months for a small fee.
(Please Note: The first seven days are free of charge.)
The cost for each parcel held is $2.50 for seven days or part thereof.
After three months, any unclaimed letters or parcels will be returned to sender.
To make sure your letters and parcels get to where you want them to go, please check out our Postcode Finder and how to address mail.
For further information regarding Poste Restante feel free to contact our Customer Service Centre on 0800 501 501.
Poste Restante Locations